Terms of sales
General terms and conditions of sale
Enforceability of the general terms and conditions of sale
All orders imply the buyer's acceptance of the general terms and conditions of sale. Therefore, no clause to the contrary can be opposed to us if we have not formally accepted it.
Validity of the contract
An order can only be taken into account if it meets the conditions set out below :
- The order must be received within three months of the issue of the medical certificate of no contraindication ;
- The medical certificate of no contraindication must be attached to the order form except for products that do not require a medical certificate of no contraindication ;
- The payment or proof of payment must be attached to the order.
Orders as well as all our promotional offers will be honoured in their order of arrival by our company, subject to availability.
In case of apparent defect or non-conformity of the delivered products, duly noted by THERASCIENCE, the buyer may obtain free replacement or reimbursement of the products, at the seller's choice, excluding any other compensation or damages.
Les commandes ne seront honorées par notre société que sous réserve de nos disponibilités et dans leur ordre d’arrivée.
En cas de vice apparent ou de non-conformité des produits livrés, dûment constaté(e) par THERASCIENCE, l’acheteur pourra obtenir le remplacement gratuit ou le remboursement des produits, au choix du vendeur, à l’exclusion de toute autre indemnité ou dommages et intérêts.
Modification of the order and delays
Any modification or resolution of an order, requested by the buyer, can only be taken into consideration if it is received in writing before the dispatch of the products. If the seller does not accept the modification or resolution, the deposits paid can only be returned in value - goods (or will not be returned). Delivery times are indicated as accurately as possible, but are subject to the Seller's supply and transport possibilities. However, a possible delay does not give the buyer the right to refuse the goods, to claim a discount, to ask for the cancellation or termination of the contract or to claim damages.
- As of the delivery of your order, you have a period of 14 clear days to return the products to THERASCIENCE LUXEMBOURG SARL, in their original package with all unopened boxes, return costs at your expense.
- Refunding is made at the beginning of the month following the date of receipt of the products.
- You have 30 days following the date of the order to return the product to the THERASCIENCE laboratory.
- This exchange does not include shipping and handling charges, which remain at your expense.
- Exchanges can only be taken into account upon receipt of the goods (at the address indicated below) and are made two days after receipt of the package with a payment of 10€ enclosed (reshipping costs).
Address for return of goods :
Service client Therascience pour LUXROUTAGE
57126 Thionville cedex
Retention of title clause
Ownership of the goods mentioned on the invoice is reserved to the seller until full payment of the price.
The products are supplied at the prices in force when the order is placed. The prices are valid until 30/06/2022, and include all taxes. Any order whose amount is less than 39 € shall give rise to the invoicing of a lump sum of 6 € or 10 €, depending on the delivery method chosen (all taxes included), intended to cover shipping costs. These conditions are valid in metropolitan France exclusively, it being understood that beyond this territory the transport costs will be invoiced at their actual amount.
Information technology and freedom
In accordance with the French Data Protection Act of 6 January 1978, you have the right to access and rectify any personal data concerning you. Only our company is the recipient of the information you provide.